Privacy policy

Who runs this site

Blocked Burst Leaking runs this website. We are not the business that does the work. Our part is taking enquiries here and putting them in front of a local plumber who quotes the job and carries it out.

This page says what happens to the details you send us. It is written so you can read it without a lawyer.

What we collect

The quote form asks for your name, your phone number, your suburb, a short description of the job and your email address, if you give one.

When you send the form, the site also records which page you sent the form from, the address of the page that sent you here, the kind of browser you used, the country your connection resolves to, a one way scrambled version of your network address, the exact wording of the consent line you agreed to, the result of our automatic spam checks and how your visit to this site began, as the cookie described below records it. The scrambled version of your network address cannot be turned back into the real one; it is there so we can tell a person from a machine filling in the form.

If you ring 0485 044 466, the call is connected through Twilio, which logs the number you are calling from and the time and length of the call. If your phone hides your number, the log does not show it. The call itself is not recorded.

Where your details go

Every enquiry sent through this site is handed to Plumb & Co Pty Ltd, who rings you back to talk about the job. The one exception is an enquiry our spam checks hold back. It is not passed on straight away, and it is passed on only if we look at it and find it is real, so if you have not heard back, call 0485 044 466.

We are paid by Plumb & Co Pty Ltd for making the introduction. That is said here rather than buried somewhere, because it is the reason the site exists.

Apart from the services that store and deliver them for us, named below, your details go nowhere else. They are not sold, not rented out to a list, and not shared with any other business.

What you are agreeing to

Sending the form is how you agree to that. We hold your details only to deal with your enquiry.

You can change your mind. Use the contact at the bottom of this page and we will delete what we hold. Ask Plumb & Co Pty Ltd as well, because from the moment we pass the enquiry on they hold their own copy and we cannot delete theirs for you.

If you would rather your details were not passed on, do not send the form.

How long we keep it

We hold an enquiry for 12 months from the day you send it, then delete it, whether or not our spam checks held it back.

The email that told us about it is deleted at the same time.

Ask us sooner and we delete it sooner. You do not have to give a reason.

Some copies outlast a deletion, whenever it happens. Cloudflare keeps a rolling backup of the database for 7 days, and Resend keeps a log of the emails it sends for 30 days. Twilio keeps its own records of calls, under its own policy.

How people find this site

The first time you open this site it places a cookie on your device. It is a small file holding the first page you opened, the website that sent you if your browser passes that on, any campaign tag in the link you followed, and the time you arrived. It records nothing about who you are, and other websites cannot read it.

When you send the form, those details are kept with your enquiry so we can see which websites and searches bring in work, and the cookie is deleted. If no form is sent, it expires after 30 days and nothing from it is kept. It is never used for advertising. You can block or remove it in your browser settings, and the site and the form work the same either way.

How we measure the site

Cloudflare Web Analytics tells us which pages people open, which page or site sent them here, and how fast each page loads. It stores nothing on your device, and nothing it records identifies you.

We read the totals and nothing else, and they are never used for advertising.

Where your details are stored

What you send is written to a database run by Cloudflare, and access to it is limited to the people handling enquiries.

That store is not guaranteed to be in Australia. Cloudflare places and copies it across its own network, so we cannot tell you which country a given record sits in. Ringing instead does not change that, because calls to 0485 044 466 go through Twilio, which is based in the United States.

We hear about each enquiry by email only, sent through Resend. It is based in the United States, and your details pass through its servers on the way to us. The email is kept in our email account with Microsoft, a company in the United States.

Seeing and fixing what we hold

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Use the contact at the bottom of this page.

There is no charge and no form to fill in.

If something goes wrong

Come to us first and we will look at it properly. Ring 0485 044 466. We reply in writing and we try to do it within a month.

You can also go to the Office of the Australian Information Commissioner, which deals with privacy complaints about Australian businesses, and you can do that whether or not we agree with you.

Changes to this page

If what we do with your details changes, this page changes with it and the date at the top moves. The consent wording you agreed to when you sent an enquiry is stored with that enquiry, so it does not move underneath you.